Governance of Business Process Improvement Committee, and Development of Technical Production Line:

• Creating a governance and operational framework for the Business Process Improvement Committee.

• creating a priority and impact measurement matrix to applied on 145 requests within the committee’s portfolio. As a result, SIDF significantly reduced the number of requests to just 64, cutting down the expected timeline to approximately 8 months. This initiative also saved nearly 700 working days for the technical staff.

• Conducting more than 100 meetings, workshops, and awareness sessions on the new matrices and standards with 29 of SIDF departments’ representatives. Nearly 12 SIDF general managers were educated on them.

Robotic Process Automation (RPA):

• A process that involves automating and simulating tasks and work performed by staff members using flexible software that adheres to work rules and procedural sequences to complete operations automatically

• Automation significantly impacts the efficiency and effectiveness of SIDF operations and processes. This software increases productivity, enhances customer experience, raises compliance levels, reduces operating time and cost, and eliminates or reduces errors.

• RPA has been applied to several operations and procedures at the Financial Department and the Market Research Department.

Improving Customer Experience on (e-Loans):

• Enhancing user experience and “Tamkeen” Portal interface to make it more user-friendly and intuitive.

• Improving and simplifying the data-entry process required by users.

• Adding advanced features that contribute to facilitate user experience.

• Creating e-links with Bayan Financial Statements

Implemented enhancements have successfully facilitated a seamless and direct application process for loans and related services for SIDF customers. As a result, customer satisfaction levels have witnessed a significant increase, as demonstrated below:

Automation of National Infrastructure Fund (NIF) Services

• To Realize a successful lauch of the new National Infrastructure Fund (NIF) on the Tamkeen platform, all technical requisites have been met. SIDF is dedicated to offering creative financial and non-financial options that foster the participation of the private sector in key sectors such as transportation, energy, water, industry, communications infrastructure, education, health, and more.

Commencement of the Implementation Phase of the Data Management Project

• SIDF has concluded the preparatory and survey stages and has commenced the execution phase of the Data Management Framework, following the guidelines set forth in the Royal Order that establishes a data office within the National Information Center.

Automation of Procurement and Contracts Procedures (Monafasat)

Monafasat System represents a significant leap forward in automating procurement processes and operations while enhancing collaboration among various departments. The system incorporates the following features:

• Requesting tender approval.

• Developing the bid documents.

• Managing the operations of procurement committees.

• Approving committee reports.

• Drafting and concluding contracts.

• Issuing work completion certificates.

• Presenting dashboard for executive management.

Evaluating and Promoting Business Trends and new Technical Standards

• By organizing the International Technology Day event and providing training to SIDF employees on practical technical tips to enhance their skills and knowledge for carrying out their daily tasks more effectively.

• Enhancing satisfaction of SIDF’s internal customers while boosting and increasing awareness of their technical expertise

Launching a Customer Relationship Management (CRM) System for all IT, Support Services, Human Resources, Communication Management and Legal Affairs Departments

• Facilitating request submission and tracking, through a unified platform for internal services.

• Enabling current or prospective departments to introduce additional services with greater flexibility.

• Automatically putting into action and overseeing service level agreements.

• Facilitating generation of reports and indicators for service performance.

Implementing Secure Application Development Approach

SIDF has satisfied the technical requirements for initiating an Application Development Automation project, establishing a secure approach for application and infrastructure development, and advancing comprehensive application development security with automated quality testing.

Developing HR Services Platform (Mawarad Plus)

• SIDF has launched an integrated system that utilizes advanced cloud technologies to manage human resource operations and employee services.

• The platform has eliminated paperwork and automated the human resource processes (over 20 processes).

• The platform provides simplified and modern user interfaces.

• The platform offers secure access to the system within and outside SIDF network.

SIDF has received Several Technical Certificates and Awards in 2022

• SIDF achieved a significant milestone by being awarded the Gold Level of the prestigious King Abdulaziz Quality Award (KAQA). Among more than 300 governmental, private, and non-profit organizations competing in the award, SIDF emerged as one of the two entities in the category of entities affiliated to ministries to receive this esteemed recognition.

• SIDF has been granted certifications for ISO 9001, ISO 27001, and ISO 20000./h5>

• SDIF’s Data Center has achieved Tier II Certification for Design Documents at the Uptime Institute Awards.

• SIDF has won the Middle East Award for Excellence in Government and Smart Cities in its 27th session under the category (Excellence in Government Services)

• SIDF has obtained a Government Software License Certificate for Free and Open-Source Software by the Digital Government Authority

• SIDF has joined the European Foundation for Quality Management (EFQM)